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SHIPPING & HANDLING

International Shipping 
Currently shipping United States and Canada ONLY.

International Customs & fees 

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Wrong or Incorrect Orders

The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified by email. So please verify you entered the correct address (that includes apartment & suite numbers).

Please be certain your address is correct before finalizing your order. We are not responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at hairbylalacharles@gmail.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for packages delivered to the the wrong address. If your order is returned for any reason and you would like it re-shipped, you will have to pay the correct USPS shipping fee to have it re-sent. 

Returned Packages 

 If a package is returned to HAIR BY LALA CHARLES due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rates).

HAIR BY LALA CHARLES is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages: 

HAIR BY LALA CHARLES is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, HAIR BY LALA CHARLES will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser's responsibility to inquire about your lost or stolen package.