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Returned Packages 

 If a package is returned to HAIR BY LALA CHARLES due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rate.

HAIR BY LALA CHARLES  is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages: 

HAIR BY LALA CHARLES  is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, HAIR BY LALA CHARLES will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser's responsibility to inquire about your lost or stolen package. 


All Sales Are Final, we currently do not accept returns of any products Delivered and Received.